Customers can now view their ATC and MRN details directly on their portal — even for unpaid orders. That means agents no longer need to send these numbers manually by email, saving time and eliminating repetitive work.
When opening an order, a quick customer notes popup gives agents immediate access to key details so every response is innformed and professional.
The contextual menu now appears only when reviewing existing emails, ensuring a distraction-free writing experience. Compose with confidence, focus only on what matters.
Customers can now instantly identify and open the right order from email notifications — no more searching or guessing. Faster responses mean smoother clearances and happier customers.
Order data has improved cleanup leading to fewer errors, and faster submissions.